Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of services provided by HandyTax OÜ ("HandyTax", "we", "us"), a company registered in Estonia (registry number 17086023), with its registered address at Tornimäe tn 5, 10145 Tallinn, Estonia.

By engaging our services, you ("Client", "you") agree to be bound by these Terms.

2. Services

HandyTax provides cryptocurrency tax report preparation services, including transaction reconciliation, cost basis calculation, capital gains reporting, and filing coordination. Specific deliverables are outlined in your individual quote.

3. Scope & Disclaimer

3.1. HandyTax prepares cryptocurrency tax reports based on data provided by the Client. We rely on the completeness and accuracy of the information you provide.

3.2. Important: HandyTax prepares tax reports but does NOT file taxes on behalf of clients, except in the United Kingdom where filing is coordinated through a licensed accountant partner. HandyTax is not a licensed tax advisor, accountant, or financial advisor. Our reports are informational and should be reviewed by a qualified tax professional in your jurisdiction before filing.

3.3. We are not responsible for changes in tax legislation, regulatory guidance, or exchange/wallet platform data after reports have been delivered.

4. Client Obligations

4.1. You agree to provide accurate, complete data for all exchanges, wallets, and DeFi activity relevant to your tax year.

4.2. You agree to respond to data requests within a reasonable timeframe. Delays in providing data may affect turnaround times.

4.3. You are solely responsible for filing your tax returns and ensuring compliance with your local tax authority.

5. Pricing & Payment

5.1. All prices are fixed and quoted individually based on transaction volume and complexity.

5.2. Payment is due in full before work begins, unless otherwise agreed in writing.

5.3. Prices are quoted in USD or GBP and exclude any applicable VAT.

6. Turnaround & Delivery

6.1. Estimated turnaround times are provided in your quote and begin from the date we receive your complete data.

6.2. Turnaround estimates are not guaranteed deadlines. Complex cases or incomplete data may require additional time.

7. Refund Policy

7.1. Full refund: Available if requested within 48 hours of payment for a Package plan, provided no part of the analysis has been forwarded. Does not apply to additional services such as consultation or CSV generation.

7.2. Partial refund: Available if the service is in progress but not fully completed. Refund calculated based on proportion of work completed. Non-refundable fees may include third-party platform setups (e.g., Koinly, CoinTracking).

7.3. Non-refundable: No refunds once the service is fully delivered, or if the Client delays or fails to provide required information. Third-party platform subscriptions are non-refundable.

7.4. All refund requests must be submitted in writing to hello@handytax.io or karim@handytax.io. Approved refunds are processed within 7 business days to the original payment method.

For full details, see our Refund Policy.

8. Limitation of Liability

8.1. HandyTax's total liability for any claim arising from or related to our services shall not exceed the fees paid by the Client for the specific service giving rise to the claim.

8.2. HandyTax shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, penalties, or interest charged by tax authorities.

8.3. We are not responsible for errors arising from incomplete or inaccurate data provided by the Client.

9. Data Protection

9.1. We process your personal data in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

9.2. Your data may be processed using the following third-party tools: Koinly (tax software), ClickUp (task management), Google Analytics (website analytics), and Calendly (scheduling). All third-party providers are GDPR-compliant.

9.3. We use read-only access to your exchange and wallet data. We never request withdrawal permissions or private keys.

10. Intellectual Property

All reports, templates, and materials created by HandyTax remain the intellectual property of HandyTax OÜ until full payment is received, at which point the Client receives a non-exclusive licence to use the reports for their personal tax filing purposes.

11. Force Majeure

HandyTax shall not be liable for any failure or delay in performing obligations due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, exchange platform outages, internet disruptions, or pandemics.

12. Electronic Communications

By engaging our services, you consent to receive communications from HandyTax electronically, including via email, messaging platforms, and through our website. Electronic communications satisfy any legal requirement that communications be in writing.

13. Governing Law

These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved through the Harju County Court in Tallinn, Estonia.

14. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on our website with the revised "Last updated" date. Continued use of our services after changes constitutes acceptance.

15. Contact

HandyTax OÜ
Tornimäe tn 5, 10145 Tallinn, Estonia
Registry number: 17086023
Email: hello@handytax.io